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Help Us Improve

Report an Issue

Help us improve EVSpot by reporting any issues you've encountered. Your feedback is invaluable in enhancing the platform for all users.

Issue Report Form

Select the category that best describes the issue you're reporting.

If your issue is related to a specific charging station, please provide its ID if you know it.

Include when the issue occurred, steps to reproduce it, and any other relevant details.

We'll use this to follow up on your report.

Drag and drop screenshot files here, or click to browse

JPG, PNG or PDF files up to 5MB each

Screenshots can help us understand and resolve the issue faster.

Common Issues & Solutions

Station not appearing on map

If you've recently added a station and it's not showing up, it may be pending verification. Stations typically appear within 24 hours of submission.

Incorrect station information

You can suggest edits directly by clicking 'Suggest Edit' on any station page. Alternatively, use this form to report major discrepancies.

Account login problems

If you're having trouble logging in, try resetting your password. If issues persist, please report them using this form.

App or website bugs

For technical issues with the website or app, please provide your device type, browser version, and steps to reproduce the bug.

Need Immediate Assistance?

For urgent issues related to charging emergencies, please contact our support team directly at support@evspot.co.ke.